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I want to take a moment to thank you for the outstanding presentations that you gave. They walked away with information empowering them to create a change in their customer service mindset in management and service provider levels alike. Your strength and expertise in customer care within your own operations is an example to all that paying attention to the details will enhance your success. Also, your book is the springboard for revolutionizing the way customer service is perceived.
Frederic J. Holzberger Founder, President and CEO Aveda Fredric's
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Your presentation resonated with our Stylists and reminded us that each one of us is empowered to make the difference that makes our Clients loyal. Thank you very much for helping to make our 2006 National Team Member Huddle a success!
Clete Brewer President SportClips
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He is a NO BRAINER. He did a great job in relating to everyone in the audience. Especially when he talked about his relationship to his family. I think that he had a message for everyone in that room whether you were the CEO of Sport Clips or even a brand new hire for Sport Clips. I think motivational and content wise he was the best speaker that we had at the Huddle.
Fred Shearer Area Developer - Kentucky SportsClips
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He was very motivating and inspiring. I love his energy level. The man can tell a story!! His success from hard work is one we all can learn from. He is living his dream, isn't that what we all want. HE was great for all TM's at all levels. GREAT!!!!
Sharon Vandrick Area Developer – Texas SportClips
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I really appreciate John speaking to us the night of the awards dinner. I really like his white cape idea and think Sport Clips could take that idea with a red cape for 1st timers. At my store, I encourage team members to go beyond the norm in welcoming 1st timers. The thing that stuck with me most was he and others spoke about great service and hold up companies such as the Four Seasons, etc. as examples. As John pointed out, our stylists have never experienced Four Seasons service. I thank John for his time and insight.
Matt Lewis Area Developer – North Carolina SportClips
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WOW – he was so good and inspirational – I would really love to see him back next year. All his ideas about client service were just what we’re trying to create in our store. His energy and enthusiasm made it a pleasure to sit and listen to and get really motivated. I loved him!!!!
Stella Kohler Area Developer - Illinois SportClips
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"Secret Service" was on my list of books to buy for myself and for my TL's before I heard him speak at the huddle. John DiJulius was outstanding. He made so many great points that were not only right on point for our industry but, they could also be applied to any business. He not only knows what he's talking about but has an excellent delivery. [He is] very approachable and very down to earth. He made an impression on my team that we still talk about, in goal setting meetings, today. His book is currently being read by the Stylists in my pilot store.”
Wally Sauthoff Area Developer for Michigan SportClips
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[John DiJulius is] a great motivational speaker. He has the gift of story telling which made it interesting and fun.
Michelle & Glen Hall Area Developers for Miami & the Keys, Florida SportClips
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I thought he was an excellent speaker. Anytime we have someone that can give specific examples of how their organization goes above and beyond for the client, and the resulting impact on their business, I'm all for it. The most important strength of a brand is the people, and clearly he has gotten it right.
Al O'Donnell Area Developer for Tampa / St. Pete / Sarasota Florida SportClips
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