John, I just wanted to say thank you for a job well done yesterday at our retreat. I really feel as though everyone was totally involved in the process and the message really hit home.

Mark Goldfarb
Managing Partner
SS&G Financial Services

As you know, we have had many professional speakers over the years, speakers and authors, that you know. You were far and away the best we've had! First of all, you engaged our team in a topic that is a differentiating success factor in our industry service. As a business owner, you were able to get on the same playing field as our managers who manage divisions in our company primarily servicing business clients. Secondly, you clearly showed us how simple, easy to execute service systems, could be leveraged by any business, regardless of industry. Next, the presentation was entertaining, blending wit, humor and sadness in captivating the audience. Finally, and most importantly, you helped our team build non-negotiable service systems that have been implemented and will created a WOW experience for our customers.

Jeffrey S. Rosen
Executive Vice President
U.S. Bank